Password Safe. Privileged Identity. AD Bridge. Privilege Management. Deploying a Support Button on your customer's computer installs a customer client on their machine, providing a quick, seamless method of starting support sessions. Depending on the configuration of the Support Button and the support site, clicking the Support Button will connect the customer to a previously defined representative or team, allow the customer to enter a session key, or allow the customer to submit an issue submission form. Support Button s can be installed on Windows, Mac, and Linux computers.
For more information, please see Manage Support Button s. Create a unique name to help identify this Support Button. This name is helpful when managing deployed Support Button s. Select the public portal through which this item should connect for a support session.
If a session policy is assigned to this public portal, that policy may affect the permissions allowed in sessions started through this item. Set the profile to either the default Support Button profile or a custom profile as created below.
If more than one language is enabled on this site, set the language this Support Button should use. Support Button s do not detect the local language when they are run; they only use the default language assigned during deployment. Specify whether starting a session from this Support Button should place the customer in your personal queue or a team queue. Set the lifespan of the button. The customer can use this button to start sessions for only as long as specified here.
If the customer clicks this button after it has expired, an invalid session key message will display, and the browser will refresh to your support portal. This time does NOT affect how long the installer remains active or how long a session can last. Choose whether to install the Support Button for a single user or for all users on the remote system.
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Deploying a Support Button for all users is available only for Windows platforms. Also, if you make any changes to a Support Button profile, a single-user Support Button will automatically incorporate those changes the next time it connects, while an all-user Support Button will have to be redeployed in order to receive those changes. For the best experience, redeploy all-user Support Button s each time you upgrade your BeyondTrust software.
Note that all-user Support Button s may not be removed from within the representative console ; they must be uninstalled directly from the target computer. Choose the operating system on which you wish to install this software. This dropdown defaults to the appropriate installer detected for your operating system. For system administrators who need to push out the Support Button installer to a large number of systems, the MSI option can be used with your systems management tool of choice.
In your command prompt, when composing the command to install the Support Button using an MSI, change to the directory where the MSI was downloaded and enter the command included on the Support Button page. Note that, unlike the representative console , Support Button s installed from an MSI do auto-update. When installing a Support Button executable on remote Windows machines, you can specify a custom install directory path where you want the Support Button to install.
If the install directory you specify does not exist, it will be created, assuming the installation has sufficient permissions on the local system. This requires BeyondTrust Installation to custom paths is not supported on Mac or Linux systems. You can download the installer immediately if you plan to distribute it using a systems management tool or if you are at the computer to which you need later access.
Because some browsers require that the installer be saved before it can be run, there may be some confusion about when the Support Button is fully installed. This executable file must be run to complete the installation. You can also email the installer to one or more remote users. Multiple recipients can install the client from the same link. Multiple Support Button profiles can be added and used. Create a new profile, modify an existing profile, or remove an existing profile. You can edit but not delete the default Support Button profile.
Create a unique name to help identify this profile. This name should help a representative decide which profile to assign to a Support Button. Upload the file containing the customized button icon.
Build your app with 64-bit libraries
The height and width must be equal. Select where the Support Button should be deployed, whether to the desktop or the menu. The menu option is only supported on Windows, Mac, and Linux systems.
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Select if the customer can use the Support Button to connect directly to a specified queue the queue is specified by the Team dropdown in the Support Button Mass Deployment Wizard. Use the Embedded Support Button Registry File Generator to create registry files which will embed the Support Button into the title bar of an application. An embedded Support Button gives support providers the ability to streamline the support path for specific applications. For example, if your support team frequently handles issues with Microsoft Outlook, you can embed a Support Button within Outlook. You can configure this embedded Support Button to point to a specific issue so that when a customer clicks the button, a session will immediately start with the team best suited to handle Outlook problems.
Embedded Support Button s are a Windows-only feature. To create an embedded Support Button , a Support Button must first be deployed on the remote system. You may wish to define the Support Button profile so that neither the desktop shortcut nor the menu shortcut is created.
Enter the name of the program in which you want to embed a Support Button. Do not include the file path. This eBook puts together everything you need to know about 64Bit windows in regards to software. It includes tons of tips, helpfull hints and will bring you to speed in a short time.
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